Terms & Conditions

Eligibility for Referrer:

• To refer a friend, you must have an active booking for the 2026/27 academic year.  
• Your tenancy agreement should be signed before referring anyone.

Eligibility for Referee:

• Your friend (the referee) must be a new resident at true student and must not have lived with us before. 
• Both guests must have booked directly with true student and not via an agent. 

Eligible Locations:

• This offer applies to bookings made at all true student locations. 

Requirements for Cashback:

• Both you and your friend must have signed tenancy agreements, guarantor approvals, and completed all necessary payments to be eligible for the cashback. 

Cashback Amount:

• Both you and your friend will receive £200 cashback each. 

Booking Length:

• To qualify, both bookings must be for at least 44 weeks for the 2026/27 academic year. 

How to Claim:

• You and your friend need to fill out our incentive form within 7 days of booking. Copy and paste this link into your browser to complete the form: https://truestudent.typeform.com/to/ZfuK2dLg 
• If the form is not completed within this timeframe, the offer will not apply. 

Cancelled Bookings:

• If your booking or your friend's booking is cancelled, neither of you will be eligible for the offer. 

  Promotion Changes:  

• true student reserves the right to change, end, or extend this promotion at any time. 

  Referral Limit:   

• You can refer up to three friends per academic year. 

  Combining Offers:   

• This offer cannot be combined with the group booking offer but can be combined with the early booking offer, February/Spring booking offer and rebooking offers. 

Clarification:

• The "referrer" is the person with the original booking who is referring their friend. 
• The "referee" is the friend being referred. 

  Processing the Offer:   

• Once you check in, your cash back will be applied to your last rental instalment.  
• If you have fully pre-paid, we will be in touch after checking in to request you complete the necessary forms before the deadline provided in our email.  
• If you miss the deadline, the offer will no longer apply.  
• We plan to process the cashback by November 2026. If you haven’t heard from us by the end of November 2026, please reach out to us at hello@truestudent.com 

Group Size:

• To qualify for this offer, you must book as a group of 5-10 students. 

  Cashback Amount:   

• £200 each for groups of 5-10. 

How to Claim:

• The cashback is only available once your bookings are confirmed and all required payments are received. 
• One person from the group must complete the incentive form within 7 days of booking. Copy and paste this form into your browser to complete: https://truestudent.typeform.com/to/ZfuK2dLg If it isn’t submitted in time or if confirmation isn’t received, the offer won’t be valid. 

  Same Day Booking:   

• The group must book on the same day, all at the same property. 

  Booking Length:   

• The new bookings must be for 44 weeks or longer. 

  Valid Locations:   

• This offer applies to group bookings at all true locations for the 2026/27 academic year. 

  Eligible Room Types:   

• Only available for Apartment room types. 

  Cancelled Bookings:   

• If a booking is cancelled, the cashback offer will be void if the group is less than 5 guests.   

  Promotion Changes:  

• true student may modify or end this promotion at any time. 

  Combining Offers:   

• This offer can be combined with the early booking offers, February/Spring cashback offers, but not the refer a friend offer. 

  Processing Cashback:  

• Once you check in, your cash back will be applied to your last rental instalment. 
• If you have fully pre-paid, we will be in touch after checking in to request you complete the necessary forms before the deadline provided in our email.  
• If you miss the deadline, the offer will no longer apply.  
• We plan to process the cashback by November 2026. If you haven’t heard from us by the end of November 2026, please reach out to us at hello@truestudent.com 

1. Exclusive Rebooking & Offer Dates: All guests booked for 2025-26 academic year will have the chance to book their current room exclusively from 8:00 AM on 17th November 2025 and 11:59 PM on 30th November 2025. 
   On the 1st December 2025 only, guests have the option to choose to book another room, still receiving the offer below. 
2. Advance Rent Payment for Rebooking:  When booking any true Accommodation, you'll need to pay just £1 as an advance rental payment. 
3. Free Week Stay for 51-Week Contract Holders:  If you're on a 51-week contract for the 2025-26 academic year and you rebook for 2026-27, you'll get a free week's stay from 28th August to 4th September 2026. 
4. Storage for 44-Week Contract Holders: If you're on a 44-week contract for the 2025-26 academic year and you rebook for 2026-27, you’ll receive complimentary storage for the summer.  Please note that your room might be rented out between your contracts, so the storage may not be in your room.  This must be pre -booked in advance by emailing the onsite team directly. 
5. Free 1 Weeks Earlier Arrival for 44-Week Contract Holders: If you're on a 44-week contract for the 2025-26 academic year and you rebook for 2026-27, you’ll receive a complimentary earlier arrival.  This must be pre -booked in advance by emailing hello@truestudent.com before the 1st July 2026. This is valid for up to one weeks earlier arrival from the 28th August 2026. 
6. true Loyalty Guarantee:   If, after booking and before check-in, the total rent payable for your booked room is reduced, we will match the difference.  
7. Pay Nothing Until September:  Students can secure their room now and pay nothing until your student finance is received in September. This applies to guests on a 51-week contract for the 2025-26 academic year and rebooking for 2026-27 in the same room. The guest must have a guarantor confirmed for 2026-27 and all rental payments for the current year up to date. Please note guests who have agreed a 3rd party guarantor service are not eligible to apply for this offer. 
8. To be eligible for this offer, you must have confirmed your booking and make all required payments, as outlined in your tenancy agreement. 
9. The new booking for AY26/27 must be for 44 weeks or longer. 
10. This offer cannot be combined with any other offer. 
11. Once you check in, your cash back will be applied to your last rental instalment. 
    If you have fully pre-paid, we will be in touch after checking in to request you complete the necessary forms before the deadline provided in our email.  If you miss the deadline, the offer will no longer apply. We plan to process the cashback by November 2026. If you haven’t heard from us by the end of November 2026, please reach out to us at hello@truestudent.com 
12. Promotion Changes: true student reserves the right to change, extend, or end this promotion at any time. 
13. Laundry Credit Loyalty: 

• 1st year of rebooking = £50 Laundry Credit
• 2nd year of rebooking = £100 Laundry Credit
• 3 years or more of rebooking = £150 Laundry Credit
• The laundry credit will be arranged with you after check-in. 

14. Cash Back Offers: 

Birmingham:

• Studio Room Types = £500 cashback
• Apartment Room Types = £400 cashback

Glasgow

• Studio Room Types = £1,000 cashback
• Apartment Room Types = £500 cashback

Liverpool:

• Studio Room Types = £500 cashback
• Apartment Room Types = £300 cashback

Salford:

• Studio Room Types = £600 cashback
• Apartment Room Types = £400 cashback

Nottingham:

• Studio Room Types = £1,000 cashback
• Apartment Room Types = £500 cashback

Leicester:

• Studio Room Types = £500 cashback
• Apartment Room Types = £300 cashback

Sheffield:

• Studio Room Types = £1,000 cashback
• Apartment Room Types = £500 cashback

Swansea:

• Studio Room Types = £1,000 cashback
• Apartment Room Types = £500 cashback

Eligibility:

This offer is only applicable to bookings of 44 weeks or more, for academic year 2026-27, for bookings made between 1st December 2025 until the 31st January 2026 only.   

Cashback Amounts per location:

Birmingham:

• Studio Room Types = £400 cashback
• Apartment Room Types = £300 cashback

Glasgow

• Studio Room Types = £750 cashback
• Apartment Room Types = £400 cashback

Liverpool:

• Studio Room Types = £300 cashback
• Apartment Room Types = £200 cashback

Salford:

• Studio Room Types = £500 cashback
• Apartment Room Types = £200 cashback

Nottingham:

• Studio Room Types = £750 cashback
• Apartment Room Types = £300 cashback

Leicester:

• Studio Room Types = £400 cashback
• Apartment Room Types = £200 cashback

Sheffield:

• Studio Room Types = £750 cashback
• Apartment Room Types = £300 cashback

Swansea:

• Studio Room Types = £900 cashback
• Apartment Room Types = £400 cashback

Bookable Dates:

For the avoidance of any doubt, pre-existing bookings made before this date are not applicable.  

Processing Cashback:

Once you check in, your cash back will be applied to your last rental instalment. If you have fully pre-paid, we will be in touch after checking in to request you complete the necessary forms before the deadline provided in our email. If you miss the deadline, the offer will no longer apply. We plan to process the cashback by November 2026. If you haven’t heard from us by the end of November 2026, please reach out to us at hello@truestudent.com

Combining Offers:

This offer can be combined with the group booking offer or refer a friend offer.  

Promotion Changes:

true student reserves the right to terminate, amend or extend this promotion at any time.  

Eligibility: 

• This offer is applicable to bookings of 44 weeks or more (with the exception of Swansea and Nottingham where the cashback amount is based on the tenancy length booked) for academic year 2026-27 only.   
• For bookings made between 14th March 2026 until the 30th April 2026 only.   

Cashback Amount:

Birmingham:

• Studio Room Types = £300 cashback (44-week tenancy or longer)
• Apartment Room Types = £300 cashback (44-week tenancy or longer)
  

Glasgow

• Studio Room Types = £500 cashback (44-week tenancy or longer)
• Apartment Room Types = £250 cashback (44-week tenancy or longer)

Liverpool:

• Studio Room Types = £250 cashback (44-week tenancy or longer)
• Apartment Room Types = £200 cashback (44-week tenancy or longer)

Salford:

• Studio Room Types = £500 cashback (44-week tenancy or longer)
• Apartment Room Types = £200 cashback (44-week tenancy or longer)

Nottingham:

• Studio Room Types = £750 cashback (51-week tenancy)
• Studio Room Types = £600 cashback (44-week tenancy)
• Studio Room Types = £400 cashback (40-week tenancy)
• Apartment Room Types = £300 cashback (51-week tenancy)
• Apartment Room Types = £250 cashback (44-week tenancy)
• Apartment Room Types = £200 cashback (40-week tenancy)

Leicester:

• Studio Room Types = £250 cashback (44-week tenancy or longer)
• Apartment Room Types = Not Applicable

Sheffield:

• Studio Room Types = £500 cashback (44-week tenancy or longer)
• Apartment Room Types = Not Applicable

Swansea:

• Studio Room Types = £900 cashback (51-week tenancy)
• Studio Room Types = £750 cashback (44-week tenancy)
• Studio Room Types = £500 cashback (40-week tenancy)
• Apartment Room Types = £400 cashback (51-week tenancy)
• Apartment Room Types = £300 cashback (44-week tenancy)
• Apartment Room Types = £250 cashback (40-week tenancy)

Booking Dates: 

•  For the avoidance of any doubt, pre-existing bookings made before this date are not applicable.  

How to Claim:  

• Once booked, you must complete the incentive form within 7 days of booking. Please complete the type form in full and ensure the form is confirmed as submitted on the final page of the form. 
• Copy and paste this form  link into your browser to complete: https://truestudent.typeform.com/to/JsxluGPc  
• If the form isn’t submitted in time or the details are incomplete, the offer application won’t be valid. 

Processing Cashback:  

• Once you check in, your cash back will be applied to your last rental instalment. If you have fully pre-paid, we will be in touch after checking in to request you complete the necessary forms before the deadline provided in our email. If you miss the deadline, the offer will no longer apply. We plan to process the cashback by November 2026. If you haven’t heard from us by the end of November 2026, please reach out to us at hello@truestudent.com 

Combining Offers: 

• This offer can be combined with the group booking offer or the refer a friend offer. 

Promotion Changes: 

• true student reserves the right to terminate, amend or extend this promotion at any time. 

In signing the Agreement, the Tenant provides his/her consent that the Landlord may disclose information in relation to the Tenant's occupation pursuant to this Agreement in the following circumstances and/or to the following people: 

1. to any member of the Landlords' group of companies (which means its subsidiaries, its ultimate holding company and its subsidiaries),
2. to third parties in the event that the Landlord sells or buys any business or assets, in which case the Landlord may disclose personal data it holds to the prospective seller or buyer of such business or assets. If the Landlord's assets (or a substantial proportion of them) are acquired by a third party, then personal data it holds will be one of the transferred assets.
3. if the Landlord is under a duty to disclose or share the Tenants' personal data in order to comply with any legal obligation, or in order to enforce or apply any contract with the data subject or other agreements; or to protect the Landlord's rights, property, or safety of its employees, tenants, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
4. to the Tenant's parent/guardian where the parent/guardian is concerned about the Tenant's wellbeing or whereabouts.  
5. The Landlord will, in disclosing such information, ensure that there is no infringement of the Tenant's rights under the General Data Protection Regulation (EU) 2016/679 including (without limitation) the data protection principles set out within the General Data Protection Regulation (EU) 2016/679. The Tenant has the right to access information held about him/her this right of access can be exercised in accordance with GDPR.

About Us

“We”, “us” or “our” means true student, with its principal place of business located at 24/25 The Shard, 32 London Bridge Street, London, SE1 9SG.

About This Privacy Policy

Your privacy is important to us, so we’ve developed this Privacy Policy, which explains how we collect, use, and disclose your personal information. We collect personal information when you use our website, mobile apps, and other online and offline products, services and experiences (collectively, the “Services”). Please take a moment to read through this Policy in its entirety.

If you have any questions, concerns or complaints regarding this Privacy Policy or how we use your personal information please contact us via e-mail at hello@truestudent.com.

What Personal Information We Collect and How We Collect It?

We collect personal information that you provide directly to us:

• Contact information. If you sign up to receive emails or text messages from us, we will collect your name, email address, phone number, and any other information needed to contact you about the Services.
• Survey information. You may provide us with other personal information when you fill in a form, respond to our surveys or questionnaires, provide us with feedback, participate in promotions, or use other features of the Services

How We Use Your Personal Information?

We use the personal information we collect for the following reasons:

• To send you our newsletter, or other information or marketing about our Services that you think may be of interest to you.
• To reply to your questions, inquiries, or customer service requests or to send you notices, updates, security alerts, or support and administrative messages.
• To provide you with information about the Services that you request from us or which we feel may interest you.
• To monitor and analyse trends, usage and activities in connection with our Services and to improve the Services.
• To facilitate contests, sweepstakes and promotions, and to process entries and provide prizes and rewards.
• To detect, investigate and prevent fraudulent transactions and other illegal activities on the Services and to protect the rights and property of us and our customers.
• To carry out our obligations arising from any contracts entered into between you and us, including for billing and collection.

How We Share Your Personal Information?

We may share your personal information in the following ways:

• With vendors, consultants, and other service providers who process your personal information on our behalf when they provide services to us, for example data analytics, research, marketing and financial services.
• In connection with, or during negotiations of, any merger, sale of company assets, financing or acquisition of all or a portion of our business by another company.

We may be legally required to disclose or share your personal information without your consent in some circumstances, for example to comply with a court order or law enforcement. In such circumstances, we will only disclose your personal data if we have a good-faith belief that such sharing is required under applicable legal obligations.

Your Marketing Choices

When you sign up for a promotion like a sweepstakes, or subscribe to our newsletter or marketing/promotional messages, we use your personal information to help us decide which products, services and offers may be of interest to you.

We will send marketing messages to you if you have asked us to send you information, bought goods or services from us, or if you provided us with your details when you entered a competition or registered for a promotion. If you opt out of receiving marketing messages, we may still send you non-promotional emails. We will never share your personal information with any third party for their direct marketing purposes.

You may unsubscribe from marketing messages through a link we include on messages we send you. You can also ask us to stop sending you marketing messages at any time by contacting us at: hello@truestudent.com.

Retention of Your Data and Deletion

Your personal information will not be kept longer than is necessary for the specific purpose for which it was collected.

When we decide how long we will keep your information we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure, why we need it, and any relevant legal requirements (such as legal retention and destruction periods).

The foregoing will, however, not prevent us from retaining any personal information if it is necessary to comply with our legal obligations, in order to file a legal claim or defend ourselves against a legal claim, or for evidential purposes.

Changes to This Privacy Policy

From time to time, we have the right to modify this Privacy Policy. We’re likely to update this Privacy Policy in the future and when we make changes. Please come back and check this page from time to time for the latest information on our privacy practices.

Contact Us

If you have questions or concerns about the information in this Privacy Policy, our handling of your personal information, or your choices and rights regarding such use, please do not hesitate to contact us at:

true student 

24/25 The Shard, 32 London Bridge Street, London, SE1 9SG

hello@truestudent.com

• Please note - developments which aren't yet built may use a range of computer generated images and virtual tours. These are not the final design and may be subject to slight changes.

General

By opting into messages, you agree to receive recurring automated marketing and informational text messages from true student. Automated messages may be sent using an automatic telephone dialling system to the mobile telephone number you provided when signing up or any other number that you designate.

Message frequency varies, and additional mobile messages may be sent periodically based on your interaction with true student. true student reserves the right to alter the frequency of messages sent at any time to increase or decrease the total number of sent messages. true student also reserves the right to change the short code or phone number where messages are sent.

Message and data rates may apply. If you have any questions about your text plan or data plan, it is best to contact your wireless provider. Your wireless provider is not liable for delayed or undelivered messages.

Your consent to receive marketing messages is not a condition of purchase.

Carriers

Carriers are not liable for delayed or undelivered messages.

Cancellation

You can cancel any time by texting "STOP". After you send the SMS message "STOP", we will send you a message to confirm that you have been unsubscribed and no more messages will be sent. If you would like to receive messages from true student again, just sign up as you did the first time and true student will start sending messages to you again.

Info

Text "HELP" at any time and we will respond with instructions on how to unsubscribe. For support regarding our services, email us at hello@truestudent.com.

Transfer of Number

You agree that before changing your mobile number or transferring your mobile number to another individual, you will either reply “STOP” from the original number or notify us of your old number at hello@truestudent.com. The duty to inform us based on the above events is a condition of using this service to receive messages.

Privacy

If you have any questions about your data or our privacy practices, please visit our privacy policy at: http://eepurl.com/iSBEQ6.

Messaging Terms Changes

We reserve the right to change or terminate our messaging program at any time. We also reserve the right to update these Messaging Terms at any time. Such changes will be effective immediately upon posting. Your continued enrolment following such changes shall constitute your acceptance of such changes.